Privacy Policy

CF.B Cleaning Inc. ("CF.B Cleaning," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information about you when you visit cfbcleaning.com (the "Website"), request a quote, book a service, or otherwise interact with us, including via phone calls, text messages (SMS), and email.

By using our Website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Website or services.

1. Information We Collect

Information you provide to us

We collect information you voluntarily provide when you request a quote, book a cleaning service, contact us, or sign up to receive text messages, including:

• Full name
• Phone number (mobile and/or landline)
• Email address
• Service address (street, city, state, ZIP code)
• Details about the property to be cleaned (size, number of bedrooms/bathrooms, type of service requested)
• Preferences regarding frequency, date, and time of service
• Payment information (processed by secure third-party payment processors — see Section 4)
• Any other information you choose to share in messages, forms, or calls

Information collected automatically

When you visit our Website, we may automatically collect limited technical information, such as IP address, browser type, device type, pages viewed, referring URL, and timestamps. This information is used for analytics and to improve our Website.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes
• Schedule, confirm, and deliver cleaning services
• Send appointment reminders, service updates, and other transactional communications
• Process payments and send invoices
• Send marketing and promotional messages, only if you have opted in
• Request reviews and feedback after a completed service
• Comply with legal obligations and protect our rights
• Improve our Website, services, and customer experience

3. SMS / Text Messaging Program

How you opt in

You may opt in to receive text messages from CF.B Cleaning Inc. by:

• Checking the SMS consent box on a form on our Website (cfbcleaning.com)
• Providing your phone number during a phone call or in-person conversation and verbally consenting to receive texts
• Replying "START" or "YES" to a message we send you

Opt-in is always voluntary. Your consent to receive text messages is not a condition of purchasing any goods or services.

Types of messages you may receive

• Transactional / service messages: appointment confirmations, reminders, schedule changes, job status updates, invoices, and customer support replies.
• Marketing / promotional messages: special offers, seasonal promotions, and service announcements — only if you checked the separate marketing consent box.

Message frequency

Message frequency varies based on your interaction with us (for example, how often you book services). You will typically receive fewer than 10 messages per month.

Costs

Message and data rates may apply. Check with your mobile carrier for details about your messaging plan.

How to opt out (STOP)

You can cancel the SMS service at any time by replying "STOP" to any message from us. After you send "STOP," we will send you a confirmation message and will not send you any additional messages, unless you re-subscribe by texting "START" or opting in again through our Website or by phone.

Help (HELP)

For help, reply "HELP" to any message we send you, or contact us directly at info@cfbcleaning.com or (762) 441-4650.

Supported carriers

Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, Verizon Wireless, T-Mobile, Sprint, Boost Mobile, U.S. Cellular, MetroPCS, Cricket, and most other major U.S. carriers.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We share information only in the following limited circumstances:

• Service providers: We use trusted third-party vendors to operate our business — for example, our CRM (Go High Level), our job scheduling and invoicing platform (Jobber), our payment processor (Stripe), our email and SMS delivery providers, and our analytics tools. These vendors only receive the information they need to perform their services, and they are contractually required to protect your information.
• Legal compliance: We may disclose information if required by law, subpoena, or legal process, or to protect the rights, property, or safety of CF.B Cleaning, our clients, or others.
• Business transfers: If CF.B Cleaning is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any such change.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. If you opt out of SMS messages, we retain a record of your opt-out to ensure we do not contact you again.

7. Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications at any time
• Withdraw consent to SMS messages by replying "STOP"

To exercise any of these rights, contact us at info@cfbcleaning.com.

8. Children's Privacy

Our Website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us so we can delete it.

9. Third-Party Links

Our Website may contain links to third-party websites (for example, our Google Business Profile, Facebook, and Instagram pages). We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies before providing them with any information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Material changes will be communicated through our Website or by email if appropriate. Your continued use of our Website or services after changes take effect constitutes your acceptance of the updated Policy.

11. Contact Us